Privacy Policy

Last Updated: January 2025

At MastersExpert, we take data protection seriously. This policy explains how we handle your information during our gaming license consultation process.

Information We Collect

When you contact us for licensing assistance, we collect:

  • Contact details: Name, email, phone number, company information
  • Business data: Gaming operations scope, target jurisdictions, licensing history
  • Documentation: Corporate records, compliance certificates, financial statements (only when required for applications)
  • Communication records: Emails, meeting notes, application correspondence

We never collect unnecessary personal data. Everything we request directly supports your license application.

How We Use Your Information

Your data serves specific purposes:

  • Preparing and submitting license applications to regulatory authorities
  • Providing compliance advice tailored to your jurisdiction
  • Maintaining communication throughout the application process
  • Meeting our own legal obligations as consultants

We don't sell, rent, or share your information with third parties - except when legally required for license submissions to gaming regulators.

Data Security

Client confidentiality isn't negotiable in our industry. We protect your information through:

  • Encrypted communication channels for sensitive documents
  • Secure cloud storage with restricted access controls
  • Regular security audits and staff training
  • Strict NDA protocols with all team members

Our systems comply with GDPR requirements. Client data is stored on EU-based servers with enterprise-grade protection.

Data Retention

We retain your information for:

  • Active projects: Duration of consultation plus 12 months
  • Completed applications: 7 years (standard compliance record-keeping)
  • Marketing contacts: Until you unsubscribe or request deletion

After retention periods expire, we securely delete or anonymize your data.

Your Rights

Under GDPR and similar regulations, you can:

  • Access your personal data we hold
  • Request corrections to inaccurate information
  • Ask for data deletion (subject to legal retention requirements)
  • Object to processing or request data portability
  • Withdraw consent for marketing communications

Cookies and Analytics

Our website uses essential cookies for functionality and Google Analytics for traffic analysis. We don't use invasive tracking or advertising cookies. You can disable cookies through your browser settings.

Third-Party Services

We work with trusted service providers:

  • Email hosting (encrypted communication)
  • Document management platforms (secure client portals)
  • Payment processors (PCI-DSS compliant)

All vendors meet our strict data protection standards.

International Data Transfers

When submitting applications to non-EU regulators, we ensure adequate data protection safeguards through standard contractual clauses and regulatory compliance frameworks.

Changes to This Policy

We update this policy as needed to reflect regulatory changes or service improvements. Major updates will be communicated to active clients directly.

Contact Us

Questions about our privacy practices? Reach our data protection team at [email protected] or use the contact details on our main page.

For formal data subject requests, please submit written requests to the same email with "Data Request" in the subject line. We respond within 30 days as required by GDPR.