Terms of Service

Last Updated: January 2025

These Terms of Service govern your engagement with MastersExpert ("we," "us," "our") for gaming license consultancy and regulatory advisory services. By engaging our services, you agree to these terms.

Service Scope and Deliverables

We provide expert consulting for gaming license applications, compliance strategies, and regulatory navigation across multiple jurisdictions. Our services include jurisdiction analysis, application preparation, regulatory liaison, and ongoing compliance support.

Specific deliverables are defined in individual engagement agreements. Service timelines depend on jurisdiction requirements, regulatory authority processing times, and client responsiveness - factors largely outside our direct control.

Client Obligations

You agree to:

  • Provide accurate, complete information for all documentation and applications
  • Respond promptly to information requests from us or regulatory authorities
  • Maintain confidentiality of proprietary methodologies and strategic insights we share
  • Meet payment terms outlined in your engagement agreement
  • Comply with all applicable gaming regulations in your target jurisdictions

No Guarantees of Approval

While we leverage 200+ successful license acquisitions, we cannot guarantee regulatory approval. Licensing decisions rest solely with regulatory authorities. We maximize your approval probability through expert preparation, strategic positioning, and proven compliance frameworks.

Our success rate reflects our expertise, not a promise of outcomes in your specific case.

Confidentiality

We maintain strict confidentiality of all client information, business plans, and proprietary data. We do not share client details without explicit written consent, except where legally required by regulatory authorities or court orders.

This confidentiality extends indefinitely beyond engagement termination.

Fees and Payment Terms

Fees are specified in individual engagement agreements and typically include:

  • Initial consultation and jurisdiction analysis fees
  • Application preparation and submission fees
  • Ongoing compliance advisory retainers (where applicable)
  • Regulatory authority fees (passed through at cost)

Payment terms are net 15 days unless otherwise specified. Late payments may incur interest charges and service suspension.

Limitation of Liability

Our liability is limited to fees paid for services directly related to any claim. We are not liable for regulatory decisions, processing delays, or business losses resulting from license application outcomes.

We carry professional indemnity insurance covering advisory errors and omissions.

Termination

Either party may terminate engagement with 30 days written notice. You remain responsible for fees incurred up to termination date. We'll provide all work completed and transfer relevant documentation upon final payment.

Governing Law

These terms are governed by laws of England and Wales. Disputes are subject to exclusive jurisdiction of English courts, unless otherwise specified in individual engagement agreements.

Contact

Questions about these terms? Contact our legal team at [email protected] or call our main office at +44 20 XXXX XXXX.